What Play Online keeps on file — and what stays with the plastic card on the floor

What Play Online keeps on file

What this covers

Play Online on this site means sign-up, the cashier, Promotions and support, all on its own systems. Walking into Lasseters at 93 Barrett Drive, picking up a Rewards card, or booking a room is a different channel with a different privacy notice. Same logo on the building; not the same filing cabinet.

The Trustee for Alice Springs Casino Operations Trust (ABN 42 551 060 580), trustee Alice Springs Casino Operations Pty Ltd, operates Lasseters Hotel Casino. Play Online data is handled under the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the AML/CTF and gaming rules that apply in the Northern Territory and at Commonwealth level.

Register, deposit or bet here and this Policy applies alongside the Terms. Once you are logged in, the cashier and your account settings beat any public guide on what we actually hold.

What you give us at sign-up

Name, date of birth, email, password. The usual. Passwords are encrypted, we do not store them in plain text. Each login also logs IP address, browser, device type, and an approximate location. That is mainly age verification, fraud checks, and confirming we may lawfully serve you where you really are, not building a marketing profile from day one.

Phone and address only if the form or a later check asks for them. Session logs stay on file: when you signed in, from where, on what device.

Public guide pages on this site work without an account. Anonymous traffic still gets counted: page loads, broken links, mobile vs desktop. That helps us fix slow pages and spot a broken sign-up flow.

ID uploads and the payment trail

First withdrawal is where most people first touch the privacy side properly. Australian AML/CTF rules mean outbound money waits until the government photo ID matches the name and date of birth on the account. Passport or Australian driver licence through the cashier is the safe default. We may also ask for proof of address, source-of-funds paperwork, or confirmation that the PayID or bank account is yours.

Those files are for compliance, not a mailing list you never asked for. Upload before you request a payout, and weekday PayID often clears faster; upload after the cash-out request and you usually add a day — same pattern people describe in Questions answered.

Deposits, withdrawals, dates, methods and approval status stay on file for reconciliation, fraud review and regulatory reporting. Large or first-time payouts can sit pending while the payments team looks at source-of-funds. Close the account and ask us to wipe everything, and we still have to keep some ID and transaction records for the minimum period the law sets. That is not negotiable.

Why we keep and use it

Run the account. Move money in and out. Apply bonuses you actually opted into. Answer live chat and email. Meet the record-keeping the regulators expect.

We also watch for patterns that smell wrong: deposit spikes, logins from three countries in an hour, duplicate sign-ups farming promos. Session history can flag someone who might need a responsible-gambling conversation; it does not change the next spin.

Marketing email only if you opt in. Bronze through Diamond Plus online tiers run on wager history in this account over a rolling six-month window. Same tier names as the floor card, separate database. That data stays with us and the contractors who process payments or run games, not with random ad networks.

Three channels — do not mix them up

• Play Online: sign-up fields, KYC uploads, PayID and card deposits, withdrawal history, bonus opt-ins, support threads, lobby session logs, online tier status.
• Lasseters Rewards (floor):application and photo ID at the casino entrance, points on electronic games and designated tables, What's On redemptions that need the card in hand, Free Play from Raise the Steaks and similar promos.
• Resort and hotel: room bookings, Tali and Juicy Rump reservations, convention centre enquiries, health club passes. Contact through 08 8950 7777 or info@lasseters.com.au.

Online sign-up does not print a Rewards card. A Rewards card does not open Play Online.

Cookies

Session cookies keep you logged in between visits. Preference cookies remember display choices where the system supports them. Analytics cookies tell us which pages load slowly on mobile and where sign-up drops off. Marketing cookies, if we turn them on, show whether someone who landed on Play Online actually registered.

Block non-essential cookies in your browser settings if you want. Block everything and you will probably log in fresh each time. Guide pages you read while logged out may still be subject to basic analytics.

Who else touches your data

We do not sell your email to unrelated marketers.

Money has to move through payment processors — they see transaction details, not your pokies history. ID scans go to verification vendors under contract. Game suppliers need an account reference to settle a disputed round. Police or regulators get records when the law says we must hand them over.

Contractors must protect data at least as tightly as we do and use it only for the job we hired them for. Promo partners with limited access get contractual limits, not a free copy of your file.

Security: ours and yours

Access controls, encryption on sensitive fields, trained staff, patched systems. Only people whose job needs your file should open it. No online system is bulletproof; if a serious breach hits player data, we notify you and the authorities the way the law requires.

Your side: strong password, no sharing, log out on shared phones and hotel business-centre PCs. Think someone else signed in as you? Tell us straight away — Terms have the account-security steps.

How long records stay

Open account: we keep what we need to run it. Closed account: AML and financial rules often mean years of transactions and ID copies even after you ask for deletion.

Unsubscribe from marketing and we may keep a suppression flag so a campaign does not email you by mistake. Security alerts and withdrawal receipts can still land in your inbox where the law or your account safety requires it.

Anonymous aggregated stats, with no name attached, may sit longer because they are no longer personal information.

Access, corrections and complaints

Ask what we hold on you, or ask us to fix an error, once we have confirmed you are the account holder. Play Online support: live chat or email through the logged-in cashier. Include enough detail: email, date of birth, approximate sign-up month, so we can find the right file.

Some records we cannot hand over: they name someone else, the law blocks disclosure, or we must keep them for compliance. Still stuck after a fair go with us? The Office of the Australian Information Commissioner (OAIC) takes complaints at oaic.gov.au.

Under-18s, changes and who to ring

Eighteen or older to open Play Online, same cut-off as the casino floor. We do not knowingly collect data from minors. Find an underage account and we close it. Any balance is handled under regulator guidance, not a normal Withdraw button.

This Policy can change when the law shifts, a new payment partner comes on board, or we ship a new feature. Updates go on this page; we may also flag them in your account. Keep using Play Online after a new version goes live and you are taken to have accepted it.

Play Online privacy and access requests: live chat or email via the cashier after you log in.

Resort privacy (Rewards, hotel, floor): info@lasseters.com.au / 08 8950 7777

Operator: The Trustee for Alice Springs Casino Operations Trust (ABN 42 551 060 580), trustee Alice Springs Casino Operations Pty Ltd / 93 Barrett Drive, Alice Springs NT 0870 / PO Box 2632, Alice Springs NT 0871.

Lasseters Hotel Casino operates under a casino operator's agreement with the Northern Territory Government.